{"id":1802,"date":"2024-07-18T18:17:57","date_gmt":"2024-07-18T16:17:57","guid":{"rendered":"https:\/\/courtier-expert.pro\/?page_id=1802"},"modified":"2024-07-18T18:58:40","modified_gmt":"2024-07-18T16:58:40","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/courtier-expert.pro\/index.php\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1802\" class=\"elementor elementor-1802\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3090ccbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3090ccbb\" data-element_type=\"section\" id=\"le-reseau\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-328241f2\" data-id=\"328241f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ce24cc7 aux-appear-watch-animation aux-scale-down animated-slow elementor-invisible elementor-widget elementor-widget-aux_modern_heading\" data-id=\"1ce24cc7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">R\u00e9clamations<\/h2><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f339f0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f339f0f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62b7f578\" data-id=\"62b7f578\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f71cecf elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2f71cecf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">COMMENT \u00c7A MARCHE ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf63369 elementor-widget elementor-widget-text-editor\" data-id=\"7bf63369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>COURTIER EXPERT PRO s\u2019attache \u00e0 vous offrir le meilleur service \u00e0 tout moment. Malgr\u00e9 notre attention permanente, des insatisfactions ou des difficult\u00e9s peuvent parfois survenir.<br \/>Si vous n\u2019\u00eates pas satisfait, nous vous invitons \u00e0 nous faire part de votre r\u00e9clamation sans attendre.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6bf266 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6bf266\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cba0c5b\" data-id=\"4cba0c5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54c9236f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"54c9236f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">LA MARCHE \u00c0 SUIVRE<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3daeb281 elementor-widget elementor-widget-text-editor\" data-id=\"3daeb281\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pour toute r\u00e9clamation relative \u00e0 la souscription, \u00e0 la gestion de votre contrat, vos cotisations, vous devez nous adresser votre r\u00e9clamation \u00e9crite :<br \/>\u200d<br \/>Par voie postale \u00e0 :\u00a0HORIZON ASSURANCES \u2013 107 Rue de Cuincy 59 500 Douai<br \/>Par mail \u00e0 : <a href=\"mailto:courtier-expert.pro\">contact@courtier-expert.pro<\/a><br \/>\u200d<br \/>Ou encore en remplissant notre\u00a0<b>formulaire de contact.<\/b><\/p><p>Votre situation sera \u00e9tudi\u00e9e avec le plus grand soin ; un accus\u00e9 r\u00e9ception vous sera adress\u00e9e dans un d\u00e9lai de 10 jours et une r\u00e9ponse vous sera alors adress\u00e9e dans un d\u00e9lai de 2 mois. Ind\u00e9pendamment de votre droit d\u2019engager une action en justice, si, apr\u00e8s avoir contact\u00e9 votre interlocuteur habituel ou le service R\u00e9clamation, une incompr\u00e9hension subsiste, vous pouvez faire appel \u00e0 l\u2019assureur des garanties dont les coordonn\u00e9es figurent sur votre notice d\u2019information.<\/p><p>Si aucune solution n\u2019a \u00e9t\u00e9 trouv\u00e9e, vous pourrez ensuite faire appel au M\u00e9diateur de l\u2019Assurance, personnalit\u00e9 ind\u00e9pendante, en vous adressant \u00e0 l\u2019association La M\u00e9diation de l\u2019Assurance \u00e0 l\u2019adresse suivante :<br \/>La M\u00e9diation de l\u2019Assurance \u2013 TSA 50110 \u2013 75441 Paris Cedex 09,<br \/>ou sur son site internet\u00a0<a href=\"http:\/\/www.mediation-assurance.org\/\" target=\"_blank\" rel=\"noopener\"><strong>http:\/\/www.mediation-assurance.org<\/strong><\/a>.<br \/>L\u2019intervention du M\u00e9diateur est gratuite. Le M\u00e9diateur de la F\u00e9d\u00e9ration Fran\u00e7aise de l\u2019Assurance (FFA) formulera un avis dans les 3 mois \u00e0 r\u00e9ception du dossier complet. Son avis ne s\u2019impose pas et vous laissera toute libert\u00e9 pour saisir \u00e9ventuellement le Tribunal fran\u00e7ais comp\u00e9tent.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6bd09b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1d6bd09b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">QU\u2019EST-CE QU\u2019UNE R\u00c9CLAMATION ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f145f5 elementor-widget elementor-widget-text-editor\" data-id=\"6f145f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Selon la d\u00e9finition officielle de l\u2019Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution (ACPR), une r\u00e9clamation s\u2019entend comme une \u00ab d\u00e9claration (\u00e9crite, orale ou comportementale) actant du m\u00e9contentement d\u2019un client envers un professionnel, par rapport \u00e0 l\u2019ex\u00e9cution d\u2019une prestation ou d\u2019un service \u00bb.<br \/><br \/>Ainsi une demande de service ou de prestation, une demande d\u2019information, de clarification, ou une demande d\u2019avis ne sont pas consid\u00e9r\u00e9s comme des r\u00e9clamations. Pour ce type de demande, il est pr\u00e9f\u00e9rable de contacter votre interlocuteur commercial habituel ou en utilisant notre formulaire de contact.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c9074e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"21c9074e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">COMMENT SERA TRAIT\u00c9E VOTRE R\u00c9CLAMATION ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ca4b0e elementor-widget elementor-widget-text-editor\" data-id=\"29ca4b0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong class=\"bold-legals\">D\u00e9lais de traitement<\/strong>\u00a0: Un accus\u00e9 de r\u00e9ception vous sera adress\u00e9 dans un d\u00e9lai maximum de 10 jours ouvrables \u00e0 compter de l\u2019envoi de votre r\u00e9clamation.<br \/>Une r\u00e9ponse vous sera adress\u00e9e dans les plus brefs d\u00e9lais et au plus tard dans les 2 mois suivant l\u2019envoi de votre premi\u00e8re r\u00e9clamation \u00e9crite sauf dispositions l\u00e9gislatives ou r\u00e9glementaires plus contraignantes.<a href=\"https:\/\/www.ediifice.com\/reclamations#\"><em><br \/>\u200d<\/em><\/a><br \/><strong class=\"bold-legals\">Insatisfaction persistante\u00a0:<br \/><\/strong>Si vous estimez que la r\u00e9ponse qui vous a \u00e9t\u00e9 apport\u00e9e par notre service R\u00e9clamation n\u2019est toujours pas satisfaisante et sans pr\u00e9judice des autres voies de recours l\u00e9gales \u00e0 votre disposition, vous pouvez saisir gratuitement le M\u00e9diateur de l\u2019Assurance deux mois apr\u00e8s l\u2019envoi de votre premi\u00e8re r\u00e9clamation :<\/p><p><strong class=\"bold-legals\">Par voie postale :<br \/><\/strong><span class=\"legal-links\">La M\u00e9diation de l\u2019Assurance \u2013 TSA 50110 \u2013 75441 Paris Cedex 09<br \/><\/span>\u200d<br \/><strong class=\"bold-legals\">Par e-mail :<br \/><\/strong><a class=\"legal-links\" href=\"mailto:le-mediateur@mediation-assurance.org\">le-mediateur@mediation-assurance.org<br \/><\/a>\u200d<br \/><strong class=\"bold-legals\">A partir du site :<\/strong><br \/><a class=\"legal-links\" href=\"https:\/\/www.mediation-assurance.org\/\">https:\/\/www.mediation-assurance.org\/<br \/><\/a><br \/>Le m\u00e9diateur, personnalit\u00e9 ext\u00e9rieure \u00e0 COURTIER EXPERT PRO rend son avis en toute ind\u00e9pendance. Il ne peut \u00eatre saisi qu\u2019apr\u00e8s \u00e9puisement des voies de recours amiables aupr\u00e8s de COURTIER EXPERT PRO et avant l\u2019ouverture de toute action en justice. Une fois l\u2019avis du M\u00e9diateur rendu, si un d\u00e9saccord persiste, le recours \u00e0 une action en justice reste toujours possible. Toutes contestations \u00e9ventuelles \u00e0 d\u00e9faut d\u2019accord amiable sont de la comp\u00e9tence des tribunaux civils fran\u00e7ais.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0406ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0406ab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-613978a\" data-id=\"613978a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fe6d38 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"1fe6d38\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_6 ffs_default_wrap'><form data-form_id=\"6\" id=\"fluentform_6\" class=\"frm-fluent-form fluent_form_6 ff-el-form-top ff_form_instance_6_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_6_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">R\u00e9clamations<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='1802' \/><input type=\"hidden\" id=\"_fluentform_6_fluentformnonce\" name=\"_fluentform_6_fluentformnonce\" value=\"927a1a396a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/1802\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_names_first_name_' aria-label=\"Pr\u00e9nom\">Pr\u00e9nom<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_6_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Votre pr\u00e9nom\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_names_last_name_' aria-label=\"Nom\">Nom<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_6_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Votre nom\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_subject' aria-label=\"Raison social (facultatif)\">Raison social (facultatif)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject\" class=\"ff-el-form-control\" placeholder=\"Nom de votre entreprise\" data-name=\"subject\" id=\"ff_6_subject\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_6_email\" class=\"ff-el-form-control\" placeholder=\"Votre email\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_phone' aria-label=\"T\u00e9l\u00e9phone\">T\u00e9l\u00e9phone<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone ff_el_with_extended_validation\" type=\"tel\" placeholder=\"Votre num\u00e9ro de t\u00e9l\u00e9phone\" data-name=\"phone\" id=\"ff_6_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_message' aria-label=\"Raison de votre demande de r\u00e9clamation\">Raison de votre demande de r\u00e9clamation<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=true name=\"message\" id=\"ff_6_message\" class=\"ff-el-form-control\" placeholder=\"D\u00e9taillez-nous au maximum les informations li\u00e9es \u00e0 votre demande de r\u00e9clamation afin que notre service &quot;R\u00e9clamation&quot; puisse r\u00e9pondre au mieux \u00e0 votre requ\u00eate.\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_file-upload_1' aria-label=\"Documents li\u00e9s \u00e0 votre demande de r\u00e9clamation (facultatif)\">Documents li\u00e9s \u00e0 votre demande de r\u00e9clamation (facultatif)<\/label><\/div><div class='ff-el-input--content'><label for='ff_6_file-upload_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>D\u00e9posez vos fichiers ici<\/span> <input type=\"file\" name=\"file-upload\" id=\"ff_6_file-upload_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"file-upload\" multiple=\"1\"  aria-invalid='false' aria-required=false><\/label><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\" >Envoyer<\/button><\/div><\/fieldset><\/form><div id='fluentform_6_errors' class='ff-errors-in-stack ff_form_instance_6_1 ff-form-loading_errors ff_form_instance_6_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_6_1 = {\"id\":\"6\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_6_1\",\"form_id_selector\":\"fluentform_6\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"Ce champ est obligatoire\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"Ce champ est obligatoire\"}},\"names[last_name]\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"Ce champ est obligatoire\"}},\"subject\":{\"required\":{\"value\":false,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"Ce champ est obligatoire\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"Ce champ est obligatoire\"},\"email\":{\"value\":true,\"message\":\"Ce champ doit contenir un e-mail valide\",\"global\":true,\"global_message\":\"Ce champ doit contenir un e-mail valide\"}},\"phone\":{\"required\":{\"value\":true,\"global\":true,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"Ce champ est obligatoire\"},\"valid_phone_number\":{\"value\":true,\"global\":true,\"message\":\"Le num\\u00e9ro de t\\u00e9l\\u00e9phone n'est pas valide\",\"global_message\":\"Le num\\u00e9ro de t\\u00e9l\\u00e9phone n'est pas valide\"}},\"message\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":true,\"global_message\":\"Ce champ est obligatoire\"}},\"file-upload\":{\"required\":{\"value\":false,\"message\":\"Ce champ est obligatoire\",\"global_message\":\"Ce champ est obligatoire\",\"global\":true},\"max_file_size\":{\"value\":10485760,\"_valueFrom\":\"MB\",\"message\":\"\\u00c9chec de la validation de la taille maximale de fichier\",\"global_message\":\"\\u00c9chec de la validation de la taille maximale de fichier\",\"global\":true},\"max_file_count\":{\"value\":\"5\",\"message\":\"\\u00c9chec de la validation du nombre maximal de fichiers\",\"global_message\":\"\\u00c9chec de la validation du nombre maximal de fichiers\",\"global\":true},\"allowed_file_types\":{\"value\":[\"jpg|jpeg|gif|png|bmp\",\"pdf\",\"doc|ppt|pps|xls|mdb|docx|xlsx|pptx|odt|odp|ods|odg|odc|odb|odf|rtf|txt\",\"csv\"],\"message\":\"Type de fichier invalide\",\"global_message\":\"Type de fichier invalide\",\"global\":true}}}};\n                    <\/script>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations COMMENT \u00c7A MARCHE ? COURTIER EXPERT PRO s\u2019attache \u00e0 vous offrir le meilleur service \u00e0 tout moment. Malgr\u00e9 notre attention permanente, des insatisfactions ou des difficult\u00e9s peuvent parfois survenir.Si vous n\u2019\u00eates pas satisfait, nous vous invitons \u00e0 nous faire part de votre r\u00e9clamation sans attendre. LA MARCHE \u00c0 SUIVRE Pour toute r\u00e9clamation relative \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1802","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v21.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9clamations - Courtier Expert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/courtier-expert.pro\/index.php\/reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations\" \/>\n<meta property=\"og:description\" content=\"R\u00e9clamations COMMENT \u00c7A MARCHE ? 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